Cancellation and refund policy

1. Monthly renewal

LineupUK has one flat monthly subscription with no free trial and no transaction fees. It renews in advance on the billing date shown at checkout until the barber cancels future renewal.

2. Cancelling renewal

A barber can cancel future renewal through the billing controls once they are live or by emailing bookings@lineupuk.comfrom the account address. We confirm the effective date. Access normally continues through the current paid period and no further monthly charge is made.

3. Refunds

Completed billing periods are not normally refunded or prorated simply because the barber stops using the service. We correct duplicate or erroneous charges and provide any refund required by law. A material service failure can be raised for individual review.

4. Failed payments

Stripe may retry a failed payment. We provide notice before suspending paid features for persistent non-payment. Suspension does not cancel appointments already agreed between a barber and client.

5. Account closure

Cancelling renewal and deleting an account are different. Before account closure, the barber should export records they need and contact affected clients. Data is then handled under the Privacy Policy and Data Processing Agreement.

6. Client appointments

Clients can cancel an appointment through LineupUK up to two hours before its start once that feature is live. See the Client Booking Terms. LineupUK does not take client deposits or decide a barber’s no-show charges.